Senior ServiceNow Business Analyst - SPM

Windward Consulting is seeking a Senior ServiceNow Business Analyst - SPM to play a key role in the successful implementation and adoption of ServiceNow applications across the organization.

Requirements

• Engage business stakeholders to identify, document, and prioritize functional and non-functional requirements for ServiceNow implementations.
• Translate business needs into clear, actionable user stories and acceptance criteria.
• Conduct workshops, interviews, and process mapping sessions to capture as-is and to-be workflows.
• Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation.
• Validate design proposals and ensure alignment with ServiceNow best practices and platform capabilities.
• Support data model, integration, and UI/UX design discussions.
• Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework.
• Define and execute test cases; coordinate user acceptance testing and issue resolution.
• Configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development.
• Ensure delivered solutions meet defined requirements and quality standards.
• Contribute to process documentation, training materials, and continuous improvement initiatives.
• Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments.
• Serve as the liaison between business units, IT, and the ServiceNow delivery team.
• Provide project updates, status reports, and documentation for decision-making and governance.
• Conduct training sessions and create user guides as needed.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Short Term Disability
• Long Term Disability
• Life Insurance and AD&D
• Paid Time Off
• Personal Leave
• Holidays
• 401(k) plan with company match
• Work/life balance