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SSC HR Solutions
Senior ServiceNow Business Analyst
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Discovery
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
May 15, 2025
We are seeking a highly skilled Senior ServiceNow Business Analyst to join our IT team. The role involves leading the analysis, design, and implementation of ServiceNow solutions, aligning with business objectives. This requires deep ServiceNow expertise and strong stakeholder management.
Requirements
- Collaborate with stakeholders to gather, analyze, and document business requirements.
- Translate business needs into functional specifications and user stories.
- Lead workshops and discovery sessions to identify process improvement opportunities.
- Support testing efforts, including test case creation, UAT coordination, and defect tracking.
- Monitor project progress, risks, and issues.
- Ensure compliance with ITIL best practices and organizational standards.
- Provide training and support to end-users and stakeholders.
- Stay current with ServiceNow platform updates and new features.
Requirements Summary
Bachelor's degree in related field. 5+ years experience in ServiceNow as a Business Analyst. Strong understanding of ServiceNow modules
