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NOVANCY
Senior ServiceNow Business Consultant/Architect HRSD
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Service Management
Integration Hub
Service Portal
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 3, 2025
Analyze HR processes, define implementation roadmap, design technical architecture, and supervise configuration of HRSD modules. Collaborate with technical and business teams to ensure compliance and scalability.
Requirements
- Confirmed expertise on ServiceNow (ITSM/HR Service Delivery certifications desired)
- In-depth mastery of HRSD (Employee Service Center, Lifecycle Events, SAP/SuccessFactors integrations)
- Knowledge of Agile and ITIL methodologies
- Experience in designing scalable architectures (Portals, Virtual Agent, REST/SOAP integrations)
- Leadership in conducting workshops with stakeholders (HR, management, IT)
- Ability to explain technical concepts to non-technical audiences
- Pragmatism and proposal force on complex use cases
Requirements Summary
Confirmed expertise on ServiceNow, in-depth mastery of HRSD, knowledge of Agile and ITIL, and experience in designing scalable architectures
