Senior ServiceNow Catalog Engineer

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. This role will be responsible for developing, configuring, and optimizing the Service Catalog in ServiceNow.

Requirements

• Design, build, and maintain ServiceNow catalog items, including associated variables, variable sets, and workflows.
• Work closely with business units to gather and understand requirements and translate them into functional catalog solutions.
• Develop and maintain Flow Designer, Workflow Editor, or Script Includes for automation and approvals.
• Ensure catalog items align with ServiceNow, and U.S. Bank best practices and user experience standards.
• Configure client scripts, UI policies, business rules, and ACL’s to support dynamic catalog behavior and security.
• Troubleshoot and resolve catalog-related issues.
• Perform unit testing, UAT support, and production deployment support of new or updated catalog items, fix scripts or any other catalog related enhancements.
• Provide documentation and training for catalog item usage and administration.
• Develop and implement scripts in the ServiceNow catalog module to automate tasks and integrate with external systems.
• Manage the ServiceNow release cycle, including deployment planning and execution.
• Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes, and conducting root cause analysis.
• Mentor junior engineers. Provide guidance on best practices in ServiceNow development and configuration.
• Stay current with the latest updates and features in ServiceNow. Evaluate how new updates and features could benefit the organization.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law