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Axiom Software Solutions Limited
Senior ServiceNow Configuration Manager
Senior ServiceNow Configuration Manager at Axiom Software Solutions, Malmö. Expert in ITSM, ITOM, CSM, IRM modules. Design scalable solutions, manage CMDB, mentor teams. 5-7 yrs required. Generous PTO, 401k, visa sponsorship, 4-day week.
Direct Hire
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Operations Management
IT Service Management
Incident Management
Integration Hub
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 6, 2025
We are seeking an experienced and skilled Senior ServiceNow Configuration Manager with development skills. The ideal candidate will translate challenging business requirements into innovative, scalable, and standards-compliant solutions within the ServiceNow ecosystem.
Requirements
- Seniority in Integration experience / Integration hub
- Experience in IT and Business stakeholder management as well as skilled to translate requirements to out-of-the-box functionality
- Long experience with ServiceNow in general across several modules
- Deep knowledge of the ServiceNow application as a whole with experience also but not limited to Self-service portal, catalog items, order guides
- Knowledgeable in IRM module (Integrated Risk Management – IRM)
- Ideally the resource is engaged in the online ServiceNow Community where lots of experience is shared
- Configure, customize, and develop ServiceNow modules, including ITSM, ITOM, CSM, or other relevant applications.
- Design and implement scalable ServiceNow solutions using standard platform features and best practices.
- Manage the ServiceNow Configuration Management Database (CMDB) ensuring data integrity and compliance with organizational standards
- Create and maintain technical documentation for configurations, customizations, workflows, and integrations.
- Collaborate with stakeholders to gather, analyze, and document complex business requirements.
- Evaluate challenging business scenarios and design effective solutions using ServiceNow standard capabilities to minimize customizations.
- Conduct impact assessments for new requirements and recommend optimal implementation approaches.
- Provide technical expertise to facilitate decision-making, addressing gaps, risks, and opportunities within requirements.
- Mentor and guide junior developers and team members on ServiceNow development and configuration best practices.
- Collaborate with other team members and support each others for ServiceNow-related queries and escalations
- Stay updated with ServiceNow platform updates, new modules, and emerging trends.
- Work closely with cross-functional teams, including IT operations, business units, and external partners.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Minimum 5-7 years of hands-on experience in ServiceNow configuration and development, with a focus on ITSM and at least one other module (e.g., ITOM, HRSD)
