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Senior / ServiceNow Developer

ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Customer Service Management
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Governance, Risk, and Compliance
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IT Service Management
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Integration Hub
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Predictive Intelligence
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Service Portal
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
October 2, 2025

This Senior ServiceNow Developer role focuses on delivering and rolling out new functionality to the core ServiceNow platform. The role involves developing and deploying changes to the platform, liaising with vendors, providing technical guidance, and ensuring best practices are followed. It also encompasses design, automation, and integration to enhance system capabilities.

Requirements

  • Demonstrable experience in developing the ServiceNow platform
  • Hands-on implementation experience in at least one area (ITSM, Customer Service Management, Integrated Risk Management, Predictive Intelligence/Task Intelligence, Performance Analytics, Virtual Agent and NLU)
  • Experience with developing/customizing Workspaces
  • Good knowledge of platform best practices, table structures, security rules, and client/server scripting
  • Knowledge of JavaScript, ServiceNow Glide classes, AJAX, and XML
  • Experience in Service Portal development
  • System integration using inbound and outbound web services
  • Effective communication skills
  • Proven capabilities in managing enterprise level platforms
  • Ability to work to tight deadlines and under pressure
  • Knowledge of Agile and Scrum methodologies
  • ServiceNow Certified System Administrator (Desirable)

Requirements Summary

Experience with ServiceNow development. Hands-on implementation of ITSM, Customer Service, or Data Analytics areas is preferred. Familiarity with Agile/Scrum is a plus