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Dropbox
Senior ServiceNow Engineer
Join Dropbox in Mexico City as a Senior ServiceNow Engineer. Lead enterprise service management, optimize workflows, and mentor juniors. Requires 7+ years in ServiceNow.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 10, 2025
Dropbox is seeking a Senior ServiceNow Engineer to lead the design, building, and maintenance of its enterprise service management platform. This role involves building advanced workflows, implementing complex integrations, and mentoring junior engineers. The ideal candidate will have hands-on ServiceNow development experience and a strong understanding of ITIL processes.
Requirements
- Design, implement, and optimize advanced workflows, business rules, UI components, and automation
- Lead configuration and customization efforts, including integrations with third-party systems
- Own technical design decisions and oversee configuration and customization efforts
- Mentor and support junior engineers
Requirements Summary
Bachelor's degree in IT/CS or equivalent. 7+ years of ServiceNow experience. Strong collaboration & leadership skills
