Senior ServiceNow Enterprise Tools Support Specialist

GovCIO is seeking a Senior ServiceNow Enterprise Tools Support Specialist to support their USSS Network Operations and Security Center (NOSC) proposal. This role is critical for mission-critical systems enhancing national security and operational efficiency. The ideal candidate will have extensive experience in managing ServiceNow and enterprise IT tools, including Tier II/III support, system integration, workflow automation, and service optimization. The position will be hybrid remote.

Requirements

• Bachelor's degree with 8+ years of experience.
• 6+ years of experience with ServiceNow administration and development.
• Proficient in enterprise monitoring/endpoint management tools.
• Strong understanding of ITIL frameworks.
• Scripting skills in JavaScript or PowerShell.
• Experience supporting IT environments within the Department of Homeland Security (DHS) or other federal agencies.
• US citizenship is required (top secret clearance attainment).
• Active ServiceNow Certified System Administrator or Developer certification preferred.

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment