Senior ServiceNow Enterprise Tools Support Specialist

GovCIO is seeking a skilled Senior ServiceNow and Enterprise Tools Support Specialist to support their USSS Network Operations and Security Center (NOSC) proposal. The role focuses on providing Tier II/III support for ServiceNow, integrating with other enterprise IT tools, and optimizing system reliability and performance. This hybrid position requires extensive experience in ServiceNow administration and expertise in ITSM, ITOM, CMDB, Discovery, and custom app modules. The ideal candidate will collaborate with internal teams and contribute to system improvement.

Requirements

• 6++ years of hands-on experience with ServiceNow administration and development.
• Proficient in one or more enterprise monitoring or endpoint management tools (e.g., Splunk, SCCM, Tanium, AppDynamics).
• Strong understanding of ITIL frameworks and best practices.
• Experience with scripting languages (JavaScript, PowerShell) and REST/SOAP APIs.
• Clearance required: US citizenship is required to acquire a Top Secret Clearance.

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment