Senior ServiceNow Solutions Technical Architect

Western Digital is seeking a Senior ServiceNow Solutions Technical Architect to lead the enterprise architecture, design strategy, and platform governance for their ServiceNow ecosystem. The successful candidate will ensure the platform is modern, efficient, and aligned with business priorities.

Requirements

• ServiceNow Certified Technical Architect, or equivalent advanced certifications across multiple ServiceNow products
• 8–10+ years of progressive IT experience with 5+ years in ServiceNow architecture and solution design roles
• Strong understanding of the full ServiceNow product ecosystem and experience architecting enterprise-wide solutions
• Proven experience modernizing legacy/custom-heavy ServiceNow environments and reducing technical debt through platform standardization
• Experience leading technical delivery within Agile/SAFe environments
• Proficient in integration design, system APIs, security architecture (RBAC), and enterprise-scale platform governance
• Strong communication and documentation skills for technical and business audiences
• Familiarity with ServiceNow’s AI, GenAI, and workflow intelligence features (e.g., Now Assist, Virtual Agent, Process Optimization)

Benefits

• Paid vacation time
• Paid sick leave
• Medical/dental/vision insurance
• Life, accident and disability insurance
• Tax-advantaged flexible spending and health savings accounts
• Employee assistance program
• Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
• Tuition reimbursement
• Transit
• The Applause Program
• Employee stock purchase plan
• The Western Digital Savings 401(k) Plan