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SAS
Senior ServiceNow Technical Architect – CSM, ITSM & ITOM
Senior ServiceNow Technical Architect at SAS (Cary, NC). Lead CSM, ITSM & ITOM expertise. 5+ years ServiceNow required. Competitive benefits, 401k, tuition assistance.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 21, 2025
The Senior ServiceNow Technical Architect serves as the technical lead and subject matter expert across the Technology Provider Service Management (CSM & ITSM) and ITOM product areas within SAS’s enterprise ServiceNow platform.
Requirements
- 5+ years of ServiceNow platform experience
- Deep technical expertise in CSM, ITSM, and ITOM
- Strong communication and stakeholder engagement skills
Benefits
- Comprehensive medical, prescription, dental and vision plans
- Industry-leading 401k plan
- Tuition Assistance Program
- Generous time away
- Volunteer Time Off
- Parental leave
- Unlimited paid sick days
- Generous childcare benefits
Requirements Summary
5+ years of ServiceNow experience, deep technical expertise in CSM, ITSM, and ITOM, strong communication skills
