Senior Site Reliability Engineer - Cloud Operations

ServiceNow is seeking a Senior Site Reliability Engineer to maintain and develop the reliability, scalability, and performance of the ServiceNow cloud infrastructure. The ideal candidate will have a passion for software development, knowledge of Linux systems, and experience with cloud technologies, AI, and infrastructure-as-code tools.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Solid understanding of Linux systems, networking, and container security
• Proficiency with infrastructure-as-code tools like Terraform and Ansible
• 4+ years of experience in SRE, DevOps, or cloud infrastructure role
• 4+ years of experience programming/scripting skills in Python, Go, Bash, and JavaScript
• 4+ years of experience with Linux System Administration with deep knowledge of Linux systems
• 4+ years of experience operating and scaling Kubernetes in production environments
• Knowledge of database technologies including MySQL, MariaDB, and PostgreSQL
• Expertise with GitLab CI/CD and modern software delivery practices
• Experience with observability stacks (Prometheus, Grafana, OpenTelemetry, etc.)
• Experience with Cloud technologies, Azure, AWS, and GCP
• Ability to leverage AI technologies to enhance system reliability, automate operational tasks, and optimize performance monitoring and incident response processes
• Team-first attitude and an uncompromising attention to detail
• Excellent collaboration and communication skills
• Experience developing on the ServiceNow Platform is a bonus!

Benefits

• Base pay $126,700 - $215,400
• Equity (when applicable)
• Variable/incentive compensation
• Benefits
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs