Senior Site Reliability Engineer - Digital, Global Converse, ITC

As a Senior Site Reliability Engineer, you will lead the operational aspects of the ecommerce platform, ensuring seamless customer experience, and collaborating with global teams to identify areas for improvement and drive business growth.

Requirements

• Bachelor’s degree in computer science, or related field, or a combination of relevant education, training, and experience.
• 5+ years of experience in digital technology
• Experience with Retail and/or Digital support
• Experience leading a global team, mentoring team members and providing proven business value
• Experience with communication and collaboration tools (e.g. Slack, Jira, Confluence, Box)
• Experience with New Relic and/or Splunk or similar observability tools, including setting up and configuring dashboards, alerts, synthetics and RUM
• Experience with site performance optimization and improvement
• Knowledge of Google Lighthouse Core Web Vitals
• Knowledge of ServiceNow for incident management, including creating and managing incidents, problems, and changes
• Familiarity with ITIL (Information Technology Infrastructure Library) best practices
• Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and globally distributed teams
• Experience with Salesforce Commerce Cloud, SFCC development and deployment processes
• Knowledge of Salesforce Commerce Cloud APIs and integrations
• Experience with SFSC, SFMC a plus
• Experience with CDN & WAF a plus (Cloudflare or Akamai preferred)
• Experience with Bot Mitigation tools a plus

Benefits

• Act as a team player
• Participate in on-call rotation to support 24/7 operations as needed for escalation
• Develop and maintain operational documentation via Confluence inclusive of site performance management, incident management and problem management processes with business value
• Provide continual process improvement and innovation