Senior Site Reliability Engineer- Incident management

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Site Reliability Engineer - Incident Management is responsible for monitoring, maintaining and managing entire Qualys infrastructure and services installed at different data-centers.

Requirements

• One to Two years IT Operations (Infra/System admin/Linux) or equivalent experience/certification (Fresher can apply)
• Knowledge or familiarity of Monitoring and other integration tools like Splunk, Prometheus, Grafana, Kibana, PagerDuty, Runscope (good to have any of the knowledge) and Jira /ServiceNow tool for Incident Management.
• Good experience (or familiarity) with ITSM main functions and usage of tools.
• Very good understanding of Incident Management (IM) processes and ability to drive Incident process (IM ticket).
• Strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
• Certifications is highly recommended with a strong knowledge of computer functionality. Any technical certification on Linux, System Admin, VMware, IT Security or certification in the area of ITSM/ ITIL will be an added advantage. Knowledge of DevOps/SRE (basics), Python, Cloud will be also good to have