ISS | Institutional Shareholder Services

Senior Site Reliability Engineer

Join ISS as a Senior Site Reliability Engineer in Mumbai. Leverage ServiceNow for incident management, ensuring system reliability and performance.

ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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IT Service Management
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Incident Management
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Knowledge Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
July 11, 2025

We are looking for a Senior Site Reliability Engineer to join our team in Mumbai, India. This role is critical in ensuring the reliability, scalability and performance of our systems and services. As an Senior SRE, you will work at the intersection of software engineering and infrastructure, and driving continuous improvements in availability and performance.

Requirements

  • 5 years of total experience and at least 3 years' of relevant experience in Site Reliability Engineering or production management
  • Good understanding of SRE principles
  • Experience implementing observability stacks such as ELK, Prometheus/Grafana, Splunk, Data Dog or other scalable solution
  • Expertise in creating SLO dashboards using multiple data sources
  • Strong experience of cloud-native ways of working
  • Experience with the development and deployment of large-scale, complex technology platforms
  • Deep understanding of cloud technology across database, serverless, containerization and API
  • Advanced level expertise in Terraform
  • Extensive experience in designing and implementing SRE practices
  • Experience with one or more CI/CD solutions
  • Experience coaching and mentoring high-performing teams
  • Excellent knowledge of integrating incident management tooling such as Rootly, blameless, ServiceNow or incident-io.
  • Pragmatic experience using agile to deliver incremental value
  • Experience working in a global or multinational team setting
  • Strong knowledge management, documentation, communication and collaboration skills
  • Proven ability to drive innovation and continuous improvement initiatives
  • Focus on simplicity, automation and data
  • Expertise in Python, GitHub Actions, Apigee, Airflow
  • Bachelor's or Master's degree in Computer Science, Mathematics, Physics or related field

Requirements Summary

5 years of experience in Site Reliability Engineering or production management, good understanding of SRE principles, experience with observability stacks and cloud-native ways of working