Senior Software Engineer

Join ServiceNow as a Senior Software Engineer and contribute to building and optimizing search experiences across our digital properties using the Now Platform. You will design and implement enterprise search solutions, integrate and optimize search capabilities, and analyze search usage and performance metrics to continuously tune search relevance.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 5-8 years of combined experience in ServiceNow development and object-oriented programming (Java/JavaScript/Python)
• Advanced proficiency in JavaScript, Glide scripting, Business Rules, UI policies, and ServiceNow APIs
• Hands-on experience in implementing and optimizing ServiceNow Search capabilities (AI Search, Zing, Search Sources, etc.)
• Minimum 3 years of hands-on ServiceNow development experience
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Experience with any of the modern UI frameworks like Angular, React or Vue
• Proven experience integrating external AI models via REST/SOAP APIs
• Solid understanding of ITIL processes across Incident, Change, Request, and Problem Management
• ServiceNow certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD)
• Analytical and design skills

Benefits

• Build and deliver high-impact software that powers digital experiences for millions of users
• Collaborate in a culture that values craftsmanship, quality, and innovation
• Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability
• Be part of a culture that encourages innovation, continuous learning, and shared success