Senior Software Systems Engineer - Hyperscalers

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. The Cloud Advancement Team (CAT) is a highly dynamic, technically advanced group focused on enabling customers’ transition to hyperscaler cloud environments such as AWS, Azure, and GCP.

Requirements

• Collaborate with cloud providers (Azure, AWS, GCP) to support migrations and new deployments.
• Design, test, and validate new server SKUs in partnership with Technical Account Managers and engineering teams.
• Build tools and automation to streamline server configuration, validation, and deployment processes before hand-off to Quality Engineering (QE) testing.
• Design and develop software integrations with cloud services and internal APIs to support automation of infrastructure operations.
• Automate server deployment and scaling processes using tools such as Puppet, Ansible, and Git.
• Troubleshoot and resolve tier-3 customer performance issues with a strong emphasis on debugging and root cause analysis.
• Act as a technical point of contact for hyperscaler integration issues, particularly for database nodes and performance validation.
• Balance short-term customer-driven priorities with long-term capacity planning and automation improvements.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs