ServiceNow

Senior Solution Architect, Platform Expert Services

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Job description

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October 15, 2025

ServiceNow is seeking a Senior Solution Architect, Platform expert to guide customers through implementing ServiceNow workflows. The role involves providing sales support, leading engagement projects, designing solutions, and mentoring other teams. ServiceNow provides a platform for working better with customers through cutting-edge AI-enhanced technology, focused on productivity and customer success. The company has a strong track record of innovation and is rapidly growing.

Requirements

  • At least 8 years of consultation and/or configuration experience.
  • At least 5 years of consultation and/or configuration experience related to implementing the ServiceNow Workflow Solutions.
  • Vast experience with leading PaaS and Low Code app Platform software (Salesforce, Outsystems, Pega, PowerApps etc.).
  • Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
  • Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
  • Demonstrated ability to influence and consult senior leaders.
  • Customer-centric mentality.

Benefits

  • Competitive salary
  • Opportunities for growth
  • Inclusive work environment

Requirements Summary

8+ yrs exp. configuring complex technologies. 5+ yrs workflow expertise. Experience with PaaS/Low-Code platforms & AI/ML understanding