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ServiceNow
Senior Solution Architect, Platform Expert Services
Senior Solution Architect at ServiceNow, Austin, TX. Lead complex ServiceNow Workflow Solutions implementations. 8+ yrs consultation/config, 5+ ServiceNow expertise, AI/GenAI knowledge required. Competitive pay, stock, benefits.
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
Integration Hub
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 15, 2025
ServiceNow is seeking a Senior Solution Architect, Platform Expert Services to join the Customer Excellence Group. The role requires at least 8 years of consultation and/or configuration experience related to implementing complex technologies, including integrations and portals, and at least 5 years of experience with ServiceNow Workflow Solutions.
Requirements
- At least 8 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies – inclusive of integrations and portals
- At least 5 years of consultation and/or configuration experience related to implementing the ServiceNow Workflow Solutions
- Vast experience with leading PaaS and Low Code app Platform software (Salesforce, Outsystems, Pega, PowerApps etc.)
- Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
- Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
Benefits
- Competitive salary
- Stock options
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
Requirements Summary
8+ years of experience in consultation and configuration, 5+ years of experience with ServiceNow Workflow Solutions, and experience with PaaS and Low Code app Platform software
