Senior Solutions Architect (Bilingual English and Spanish)

We are seeking an experienced Senior Solutions Architect to join our Enterprise Services organization. As a Senior Solutions Architect, you will be a trusted advisor and technical strategist for our Enterprise customers, playing a key role in the scoping and estimation of professional services.

Requirements

• 7+ years of experience designing and delivering Enterprise SaaS or Customer Experience (CX) solutions
• Proven ability to lead executive and enterprise-level conversations, translating business strategy into technical outcomes
• Deep understanding of Customer Service Software, ITSM, CRM, and system integrations
• Strong background in solution scoping, architecture, and proof of concept execution
• Exceptional communication and presentation skills with C-level stakeholders
• Ability to work independently in complex, fast-paced enterprise environments with minimal supervision
• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s a plus)
• Basic understanding of AI prompt design and its practical application in business or technical contexts
• Experience collaborating across global cross-functional teams (Sales, Product, Professional Services)
• Willingness to travel as needed for key Enterprise engagements

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Bonus
• Benefits
• Related Incentives