AstraZeneca

Senior Specialist - Knowledge - Enterprise AI Assistant

Senior Specialist - Knowledge - Enterprise AI Assistant at AstraZeneca, Bengaluru. Lead ServiceNow Knowledge Management strategy. 5+ yrs required. Competitive salary, growth opportunities, cutting-edge tech access.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Knowledge Management
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
November 19, 2025

AstraZeneca is seeking a talented and forward-thinking myAZ Knowledge Analyst to join their team and contribute to their mission of redefining the future of employee support and experience. As the myAZ Knowledge Analyst, you will work closely with the myAZ Knowledge Manager to support the design, implementation, and scaling of the Enterprise Knowledge strategy.

Requirements

  • Minimum of 5 years of experience in service-focused Knowledge Management
  • Experience with ServiceNow Knowledge Management as well as other similar platforms
  • Strong understanding of taxonomy, metadata, and ontology concepts and their application within knowledge management systems.
  • Excellent communication and collaboration skills, with the ability to work effectively across diverse teams and stakeholders.
  • Strong analytical and problem-solving abilities to drive continuous improvement.

Benefits

  • Competitive salary
  • Opportunities for growth and development
  • Collaborative and dynamic work environment
  • Access to cutting-edge technology and data solutions

Requirements Summary

5+ years of experience in service-focused Knowledge Management, experience with ServiceNow Knowledge Management, and strong analytical and problem-solving abilities