Senior Staff AI Architect

As a Senior Staff AI Architect at ServiceNow, you'll build the Connected AI Platform and design intelligent, production-ready AI capabilities that power personalization, recommendations, semantic searches, and conversational AI across the ServiceNow platform. You'll lead the architecture of AI solutions embedded within digital workflows, working at the intersection of product, data, and platform, to transform how users interact with our applications.

Requirements

• 12+ years of experience in AI/ML systems, machine learning architecture, or applied data science, including 3+ years in a senior technical leadership role.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• A track record of delivering production-ready ML systems in areas such as search, NLP, personalization, recommendation, or classification.
• Expertise in ranking models, embeddings, intent recognition, NLU/NLP, and strategies for personalized user experiences.
• Proficiency with machine learning frameworks, orchestration tools, and vector databases.
• Experience with search/retrieval platforms and conversational systems.
• Hands-on experience deploying LLMs, crafting prompts, and building RAG systems in production environments.
• Familiarity with MLOps tools such as MLflow, SageMaker, Vertex AI, or Databricks ML.
• Strong communication and collaboration skills, with the ability to connect technical ideas to business needs.

Benefits

• Competitive compensation based on geographic location
• Flexible work arrangements, including remote work
• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Equal opportunity employer