Senior Staff AI Architect

ServiceNow is looking for a Senior Staff AI Architect to build their Connected AI Platform. The ideal candidate has deep expertise in AI/ML systems design, personalization, and experience working within Digital Technology (DT) and enterprise software environments. The role involves shaping the future of intelligent experiences, designing and implementing scalable AI/ML systems, and partnering with ML engineers and data architects.

Requirements

• 12+ years of experience in AI/ML systems, machine learning architecture, or applied data science
• 3+ years in a senior technical leadership role
• A track record of delivering production-ready ML systems in areas such as search, NLP, personalization, recommendation, or classification
• Expertise in ranking models, embeddings, intent recognition, NLU/NLP, and strategies for personalized user experiences
• Proficiency with machine learning frameworks (e.g., TensorFlow, PyTorch, Hugging Face), orchestration tools (e.g., LangChain), and vector databases (e.g., FAISS, Pinecone, Weaviate)
• Experience with search/retrieval platforms (e.g., Elastic, Vespa, OpenSearch) and conversational systems (e.g., Dialogflow, LLM agents)
• Hands-on experience deploying LLMs, crafting prompts, and building RAG systems in production environments
• Familiarity with MLOps tools such as MLflow, SageMaker, Vertex AI, or Databricks ML
• Strong communication and collaboration skills, with the ability to connect technical ideas to business needs

Benefits

• Flexible work arrangements
• Competitive compensation
• Opportunities for professional growth and development
• Access to cutting-edge technology and tools
• Collaborative and inclusive work environment