Senior Staff, AI Search Architect

ServiceNow is seeking an innovative and experienced Enterprise Search Architect to lead the next phase of AI powered search for our employee and customer-facing search capabilities.

Requirements

• 15+ years of experience in search architecture, information retrieval, or AI/ML applied to enterprise or consumer search platforms.
• Deep understanding of search ranking techniques and semantic techniques (vector search, transformers, embeddings).
• Proven experience building RAG pipelines, with knowledge of different RAG variants (e.g., Fusion, Condenser, Retrieval with Memory Augmentation, Multi-hop RAG).
• Deep knowledge of AI/ML frameworks and search technologies (e.g., Moveworks, Glean, Elasticsearch, Coveo), particularly focused on data indexing, context awareness, and relevance ranking.
• Hands-on experience with search engines such as Elasticsearch, Apache Solr, Vespa, Pinecone, Weaviate, FAISS, Qdrant, etc.
• Proficiency in ServiceNow AI Search features and architecture — or demonstrable experience with similar platforms.
• Expertise in NLP, LLMs, embedding generation, and retrieval quality optimization.
• Strong programming skills in Python, Java, or JavaScript.
• Familiarity with data pipelines for indexing (e.g., Kafka, Airflow, Spark).
• Understanding of multi-lingual search, query expansion, relevance tuning, synonym management, and zero-result handling.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance