ServiceNow

Senior Staff Demand Planning

Senior Staff Demand Planning at ServiceNow, San Diego. Lead AI/ML capacity forecasting using NOW AI, ARIMA, RNN, LSTM. Design infrastructure scaling models. $178K-$311.5K + equity, benefits.

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Job description

Date - JobBoardly X Webflow Template
Posted on:
 
November 10, 2025

Join ServiceNow as a Senior Staff Demand Planning and work with a data-centric group of data scientists, engineers, and capacity planners to scale ServiceNow's global rack, server, and data center capacity as and when required.

Requirements

  • Design, implement, and deploy AI/ML-driven capacity forecasting models for long-range demand and supply planning.
  • Convert demand forecasts into actionable server and rack requirements.
  • Enhance forecasting accuracy by incorporating multi-dimensional metrics and hybrid cloud strategies.
  • Run forecast scenarios to optimize scaling and utilization across service tiers.
  • Collaborate with hardware, infrastructure, and cloud analytics teams to develop capacity roadmaps.
  • Track and report forecast variability, presenting insights to leadership.
  • Apply advanced techniques (ARIMA, RNN, LSTM, NOW AI) to improve predictive models.
  • Build analytics tools to identify bottlenecks and proactively address capacity issues.

Benefits

  • Base pay of $178,000 - $311,500
  • Equity (when applicable)
  • Variable/incentive compensation
  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

12 years of related experience or 8 years with a Master's degree, or a PhD with 5 years experience in Computer Science, Data Analytics or related field, or equivalent experience