Senior Staff Demand Planning

ServiceNow is seeking a Senior Staff Demand Planning professional to join their FinOps organization. The successful candidate will collaborate with data-centric groups of data scientists, engineers, and capacity planners to scale ServiceNow's global rack, server, and data center capacity. The role involves designing, implementing, and deploying AI/ML-driven capacity forecasting models for long-range demand and supply planning, as well as enhancing forecasting accuracy by incorporating multi-dimensional metrics and hybrid cloud strategies.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience in Computer Science, Data Analytics or related field
• Programming: Python, Java; strong OOP and algorithmic skills
• AI/ML: Time series modeling, regression, Bayesian forecasting, econometrics
• Tools: TensorFlow, PyTorch, Spark, Hive-Hadoop, Big Data frameworks
• Data Visualization: Python, Tableau, Excel, Lightdash, BI tools
• Experience in developing new products that utilize challenging high-performance algorithms
• Expertise in coding efficient, object-oriented, modularized, and high-quality software
• Expertise in core AI/ML techniques and algorithms
• Understanding of unit testing, profiling, and code tuning
• Additional Skills: ServiceNow platform architecture (CMDB, instance topology), unit testing, profiling, and code optimization
• Strong communication and cross-functional collaboration skills

Benefits

• Base pay of $197,800 - $346,200
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs