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Nagarro
Senior Staff Engineer, Delivery ITIL
Join Nagarro as a Senior Staff Engineer, Delivery ITIL in Hyderabad. Leverage ITIL and ServiceNow skills to enhance IT support and client satisfaction.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 14, 2025
We're Nagarro, a Digital Product Engineering company scaling big. We're looking for a Senior Staff Engineer, Delivery ITIL to join our team. The job involves IT support, project management, and client satisfaction. Requirements include 10+ years of experience, ITIL processes expertise, and hands-on experience with ITSM tools.
Requirements
- Total experience 10+ years
- Strong working experience in IT support projects (L1 & L2), with a minimum of 3 years in a service manager or lead role
- Strong verbal and written communication skills; able to interact effectively with clients and technical teams
- Proficiency in incident management, problem management, and service monitoring
- Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy, etc.)
- Expertise in ITIL processes and frameworks
- Strong analytical, reporting, and documentation skills
- Experience with working on Jira and Confluence
- Hands on experience with any of the cloud platform (AWS/Azure/GCP)
- Ability to work in a fast-paced environment with a focus on service quality and improvement
- Strong background in project management, consulting, cross -group collaboration skills and technical development background
Requirements Summary
10+ years experience, ITIL expertise, and hands-on experience with ITSM tools
