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ServiceNow
Senior Staff Support Account Manager
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 9, 2025
ServiceNow is seeking a highly motivated Senior Staff Support Account Manager to deliver world-class customer satisfaction. The role involves managing and resolving technical support issues for strategically aligned customers, acting as a central point of contact, and driving cross-functional teams. ServiceNow prioritizes employee growth, well-being, and creating a supportive work environment.
Requirements
- Leverage AI into work processes
- Excellent written and oral communication skills
- Experience with ITSM in enterprise environments
- Comfortable interacting with all levels of management
- Working knowledge of ITIL process
- Cloud software environment understanding
Benefits
- Competitive salary
- Supportive teams
- Career development opportunities
- Well-being programs
- Flexible working culture
- Parental leave
- Caregiving benefits
- Learning experience platform
- Tuition reimbursement program
- Mentoring program
Requirements Summary
Experience integrating AI into workflows is a plus. Strong communication skills and ITIL/SLA understanding are essential. A cloud environment knowledge is preferred
