Senior Staff Support Account Manager

ServiceNow is seeking a highly motivated Support Account Manager to deliver world-class customer satisfaction by providing proactive and reactive services. This role will focus on driving cross-functional teams, resolving customer issues, and representing ServiceNow to internal and external stakeholders. The role is critical to the company's growth by improving how ServiceNow is used and contributing to a better future for everyone.

Requirements

• Leveraging or critically thinking about how to integrate AI into work processes.
• Excellent written and oral communication skills.
• Experience dealing with technical support teams.
• Fundamental understanding of ITSM in enterprise environments.
• Comfortable interacting with all levels of management.
• Working knowledge of ITIL incident, problem and release management process.
• Broad technical understanding in a cloud software environment.
• Growth & collaborative mindset

Benefits

• Competitive salary
• Supportive teams
• Career advancement opportunities
• Well-being programs