Senior Staff Technical Program Manager

ServiceNow is seeking a Senior Staff Technical Program Manager to drive large, highly visible programs for its Cloud Engineering organization. The ideal candidate is passionate about customer experience, organizational maturity, and continuous improvement.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Master’s Degree or equivalent experience
• Best-in-class experience with Enterprise Architecture (EA), establishing and/or managing technical and operational standards and alignment with technology roadmaps
• Best-in-class experience with CSP/SaaS operations (people and process) Scalability
• Experience working with US Federal (DOD/DISA, FedRAMP, etc.) agencies and compliance requirements
• Six Sigma or Lean Yellow+ Belt highly desirable
• Data analysis and/or Business Intelligence is highly desirable
• PMP certification (clear competency in WBS and Critical Path planning)
• Experience with ServiceNow product
• Proficiency managing cross-functional, high business impact projects/programs with competing priorities and resource constrained teams
• Self-directed and proactive driver with the ability to operate autonomously with an ability to anticipate and manage change in a highly dynamic environment
• Excellent communication skills, both oral and written
• Comfortable with ambiguity and self-learners who are able to make decision and keep making progress with minimal guidance
• Solid working knowledge of MS Project, Primavera and/or other project planning tools

Benefits

• Base pay of $168,900 - $295,600
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs