Senior Strategic Asset Manager, Software

Twilio is seeking a Senior Strategic Asset Manager, Software to lead and optimize Twilio's software asset management program. The ideal candidate will develop and implement lifecycle strategies for efficient procurement, deployment, tracking, and governance of software licenses and subscriptions.

Requirements

• Bachelor's degree or equivalent in Business Administration, Supply Chain Management, Information Technology, Finance, or a related discipline.
• 5+ years of progressive experience in software asset management (SAM) within complex, global organizations, with demonstrated expertise in managing software lifecycles and license compliance.
• Deep knowledge of SAM best practices, including software procurement, license entitlement management, usage optimization, renewal planning, and end-of-life governance.
• Proficient with leading SAM and ITSM tools and platforms (e.g., ServiceNow, Oomnitza, LeanIX, SaaS, Jira management platforms), with strong data analytics skills to drive software optimization and compliance.
• Strong understanding of ITILv4 practices, especially those related to software configuration, change, and service asset management.
• Extensive experience managing software vendor relationships, contract requirements, and subscription renewals—ensuring alignment with business needs and cost-efficiency through supply chain best practices.
• Solid financial acumen including budgeting, license forecasting, cost-benefit analysis, and ROI measurement for software investments.
• Proven ability to design and implement scalable, sustainable SAM processes aligned with governance, regulatory, and audit requirements.
• Exceptional communication and collaboration skills across IT, procurement, legal, finance, and vendor management teams.
• Detail-oriented, highly organized, and capable of managing complex software portfolios and competing priorities in a fast-paced, evolving environment.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program