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ServiceNow
Senior Support Account Manager
Join ServiceNow as a Senior Support Account Manager in Chicago. Leverage ITSM and ITIL skills to enhance customer satisfaction and drive service excellence. Benefits include health plans, 401k, and tuition reimbursement.
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 19, 2025
ServiceNow is seeking a highly motivated Senior Support Account Manager to deliver world-class customer satisfaction by ensuring seamless support. This role involves proactive and reactive service delivery, leading cross-functional teams, and driving continuous improvement. The company is a global leader in AI-enhanced technology, focused on making work better for employees and customers.
Requirements
- Experience integrating AI into work processes
- Excellent written and oral communication skills
- Understanding of ITSM
- Comfortable interacting with management at all levels
- Working knowledge of ITIL processes
- Ability to work with tight schedules and fast paced environments
Benefits
- Health plans
- 401k Plan with company match
- Employee Stock Purchase Plan
- Parental leave programs
- Childcare and caregiving benefits
- Learning experience platform
- Tuition reimbursement program
- Mentoring program
- Team building activities
- Volunteering programs
- Community outreach programs
Requirements Summary
AI integration experience, strong communication skills, and ITSM knowledge are key. Must be comfortable with management and ITIL processes
Apply now
Chicago
|
Illinois
United States
Senior
In-Person
Full Time
112200-196400 USD/year
