Senior Support Account Manager

ServiceNow is seeking highly motivated and professional individuals to join its Support Account Management (SAM) Services team. The SAM will deliver world-class customer satisfaction and act as a central point of contact for support-related activities, while driving cross-functional teams to resolve issues effectively. The role involves presenting to senior management, analyzing service performance, and escalating issues to ensure timely resolution.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Excellent written and oral communication skills.
• Experience dealing with technical support teams.
• Understanding of ITSM in enterprise environments and global deployments.
• Comfortable interacting with all levels of management.
• Working knowledge of ITIL incident, problem and release management process.
• Ability to work with tight schedules and fast paced environment.

Benefits

• Flexible working culture
• Parental leave programs
• Childcare and caregiving benefits
• Learning experience platform
• Tuition reimbursement program
• Global, cross-functional mentoring program