Join ServiceNow as a Senior Support Account Manager in Santa Clara, CA. Leverage ITSM and ITIL skills to enhance customer satisfaction and drive issue resolution. Enjoy flexible work culture and benefits.
ServiceNow is seeking highly motivated and professional individuals to join its Support Account Management (SAM) Services team. The SAM will deliver world-class customer satisfaction and act as a central point of contact for support-related activities, while driving cross-functional teams to resolve issues effectively. The role involves presenting to senior management, analyzing service performance, and escalating issues to ensure timely resolution.