ServiceNow

Senior Support Account Manager

Join ServiceNow as a Senior Support Account Manager in Santa Clara, CA. Leverage ITSM and ITIL skills to enhance customer satisfaction and drive issue resolution. Enjoy flexible work culture and benefits.

ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
August 12, 2025

ServiceNow is seeking highly motivated and professional individuals to join its Support Account Management (SAM) Services team. The SAM will deliver world-class customer satisfaction and act as a central point of contact for support-related activities, while driving cross-functional teams to resolve issues effectively. The role involves presenting to senior management, analyzing service performance, and escalating issues to ensure timely resolution.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes.
  • Excellent written and oral communication skills.
  • Experience dealing with technical support teams.
  • Understanding of ITSM in enterprise environments and global deployments.
  • Comfortable interacting with all levels of management.
  • Working knowledge of ITIL incident, problem and release management process.
  • Ability to work with tight schedules and fast paced environment.

Benefits

  • Flexible working culture
  • Parental leave programs
  • Childcare and caregiving benefits
  • Learning experience platform
  • Tuition reimbursement program
  • Global, cross-functional mentoring program

Requirements Summary

Experience with AI integration. Strong communication skills. Experience with ITIL. Understanding of ITSM. Comfortable working in fast-paced environments