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ServiceNow
Senior Support Account Manager (Service Delivery)
Join ServiceNow as a Senior Support Account Manager in Hoekenrode, South Holland. Leverage ITSM and AI skills to enhance service delivery and customer satisfaction. Competitive salary and growth opportunities await!
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 3, 2025
ServiceNow is seeking a highly motivated Senior Support Account Manager (SAM) Services professional to deliver exceptional customer satisfaction and drive cross-functional collaboration. This role involves proactive and reactive service delivery, as well as identifying and resolving impactful business events. The company values teamwork, sustainability, and diversity, and offers opportunities for career growth and well-being.
Requirements
- Experience in integrating AI into workflows and decision-making.
- Excellent written and oral communication skills.
- Experience dealing with technical support teams.
- Understanding of ITSM in enterprise environments.
- Comfortable working in fast-paced, global environments.
Benefits
- Competitive salary
- Supportive teams
- Career progression opportunities
- Well-being resources
- Flexible working culture
- Parental leave programs
- Childcare and caregiving benefits
- Learning experience platform
- Tuition reimbursement program
- Global mentoring program
- Team building activities
- Employee belonging groups
- Volunteer programs
- Community outreach programs
Requirements Summary
Experience with AI integration. Strong communication and problem-solving skills. ITSM & global deployments understanding. Cloud software proficiency is a plus
