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ServiceNow
Senior Support Account Manager (Service Delivery)
Join ServiceNow as a Senior Support Account Manager in Amsterdam. Leverage ITSM and ITIL skills to enhance service delivery and customer satisfaction. Competitive benefits!
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 22, 2025
ServiceNow is seeking a motivated Senior Support Account Manager to deliver world-class customer satisfaction and drive cross-functional teams for high-profile clients. This role involves proactive and reactive service delivery, managing customer interactions, and driving continuous improvement. ServiceNow fosters a culture of teamwork, sustainability, and inclusivity.
Requirements
- Experience integrating AI into work processes
- Excellent written and verbal communication skills
- Understanding of ITSM and global deployments
- Comfort with management interactions
- ITIL experience
- Cloud software knowledge
Benefits
- Competitive salary
- Supportive teams
- Career progression
- Well-being programs
- Employee learning
- Employee belonging groups
- Parental leave programs
- Caregiving benefits
- Parental leave reimbursement
Requirements Summary
AI integration experience, excellent communication, ITSM understanding, ITIL familiarity, and cloud software knowledge are key. Must also have comfort working with management and providing great customer service
