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ServiceNow
Senior Support Account Manager (Service Delivery) - French Speaking
Join ServiceNow as a Senior Support Account Manager in Amsterdam. Leverage ITSM and AI skills to enhance customer satisfaction. French fluency required. Competitive benefits!
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 6, 2025
ServiceNow is seeking a highly motivated and professional Senior Support Account Manager to deliver world-class customer satisfaction as a SAM, a key point of contact for strategic customers. The role involves delivering both proactive and reactive services, driving cross-functional teams, and maintaining high service level agreements. ServiceNow emphasizes a culture of teamwork, belonging, sustainability, and inclusion, with opportunities for growth and development.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- Excellent written and oral communication skills in French.
- Fundamental understanding of ITSM in enterprise environments and global deployments.
- Comfortable interacting with all levels of management.
- Working knowledge of ITIL incident, problem and release management process.
Benefits
- Competitive salary
- Supportive teams
- Career development opportunities
- Mental health resources
- Family support resources
- Parental leave programs
- Childcare and caregiving benefits
- Learning experience platform
- Tuition reimbursement program
- Global mentoring program
Requirements Summary
Experience with AI integration; French fluency; understanding of ITSM principles; experience in cloud environments, ITIL, and incident management processes
