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ServiceNow
Senior Support Account Manager (Service Delivery) - German Speaking
Join ServiceNow as a Senior Support Account Manager in Bavaria. Leverage ITSM and ITIL skills to enhance customer satisfaction and drive success. Competitive benefits!
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 27, 2025
ServiceNow is seeking a highly motivated Senior Support Account Manager to deliver exceptional customer satisfaction and drive cross-functional success. The role involves proactive and reactive customer service, managing technical support teams, and ensuring SLA adherence. ServiceNow is a leader in AI-enhanced cloud-based technology for over 8,100 customers, focusing on building a better future.
Requirements
- Experience in integrating AI into work processes.
- Excellent written and oral communication skills in English and German.
- Familiarity with ITSM in enterprise environments and global deployments.
- Comfort with interacting with all levels of management.
- Working knowledge of ITIL incident, problem and release management procedures.
Benefits
- Competitive salary
- Supportive teams
- Career progression
- Well-being programs
- Flexible working culture
- Parental leave programs
- Childcare and caregiving benefits
- Learning experience platform
- Tuition reimbursement program
- Mentoring program
- Team building activities
- Employee belonging groups
- Volunteer opportunities
- Community outreach programs
Requirements Summary
Experience in AI integration, excellent communication skills & ITIL knowledge are key. Must be comfortable with global deployments and manage teams
