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ServiceNow
Senior Support Account Manager (Service Delivery) - German Speaking
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 16, 2025
ServiceNow is seeking a highly motivated Senior Support Account Manager to deliver world-class customer satisfaction as a SAM for strategic, high-profile customers. The role involves proactive and reactive services, cross-functional collaboration, and resolving complex issues within a global, agile environment. ServiceNow emphasizes a strong team culture, sustainability, and employee well-being.
Requirements
- Experience in integrating AI into work processes.
- Excellent written and oral communication skills.
- Experience dealing with technical support teams.
- Understanding of ITSM and global deployments.
- Comfortable working in fast-paced and tight schedules.
- Broad technical understanding in a cloud software environment.
Benefits
- Flexible working culture
- Parental leave programs
- Childcare and caregiving benefits
- Learning experience platform
- Tuition reimbursement program
- Mentoring program
- Global well-being days
- Company-wide well-being days
Requirements Summary
AI integration experience & strong communication are key. Technical understanding in cloud environment is vital. ITSM knowledge and global deployments understanding are also needed
