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Lytx, Inc.
Senior Support Analyst
Join Lytx, Inc. as a Senior Support Analyst in Bangalore. Leverage your 6-8 years of IT support experience and ServiceNow skills to enhance employee tech experiences.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 3, 2025
As a Senior Support Analyst at Lytx, you will be the most senior IT support presence in the region, delivering responsive and proactive support aligned with Lytx's global standards. You will be a trusted resource for business leaders, traveling executives, and the broader employee base, resolving complex issues and guiding peers.
Requirements
- 6–8+ years of IT support experience in an enterprise environment
- Proven ability to engage effectively with senior business leaders
- Expertise in Windows and macOS support, Microsoft 365, identity platforms, collaboration tools, and endpoint protection solutions
- Experience supporting AV and collaboration tools in executive meeting spaces or hybrid environments
- Strong working knowledge of ITSM tools such as ServiceNow
Benefits
- Delivering a seamless, secure, and intuitive technology experience for employees
- Combining deep technical expertise with a commitment to service excellence
- Autonomy to own your region while collaborating with global peers
Requirements Summary
6-8 years of IT support experience, proven ability to engage with senior leaders, expertise in Windows, macOS, and Microsoft 365 support
