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Amplifon
Senior Support Application Specialist
Join Amplifon in Paris as a Senior Support Application Specialist. Leverage your SQL and ITIL skills on the ServiceNow platform. Flexible work, training access, and a dynamic culture await!
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 22, 2025
Amplifon, a global leader in hearing solutions, seeks a Senior Support Application Specialist to join its DSI France team in Paris. The ideal candidate will have a Master's degree in Computer Science or Management, a minimum of 1 year of experience in level 2 support roles, and expertise in SQL, ITIL, and ServiceNow.
Requirements
- Master's degree in Computer Science or Management
- Minimum 1 year of experience in level 2 support roles involving incident and request analysis and treatment related to business applications (ERP, CRM)
- SQL language mastery and ITIL process management (Incident / Request / Problem / Change)
- Knowledge of the ITSM ServiceNow tool is an asset
- Knowledge of the Retail sector or Health (Social Security / Mutual) is an asset
Benefits
- Flexible policy allowing up to 2 days of telecommuting per week
- Access to our academy of training offering +18,000 courses
- Attractive context: an internationally growing company with solid economic performance, in a porting sector
- Pleasant, positive, and dynamic company culture, where your voice is heard and where you are encouraged to take initiatives and bring projects from the first day
Requirements Summary
1+ years of experience in level 2 support roles, Master's degree in Computer Science or Management, SQL and ITIL expertise
