Senior Systems Engineer - Hyperscaler

ServiceNow is seeking a Senior Systems Engineer - Hyperscaler to join the Cloud Advancement Team (CAT). The successful candidate will collaborate with cloud providers, design and validate new server SKUs, and automate server deployment and scaling processes. They will also troubleshoot and resolve tier-3 customer performance issues, and work with internal teams to ensure the service is scalable and supportable.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
• Strong hands-on software engineering experience or infrastructure software development experience, with strong proficiency in Python, Go, or similar languages
• Working knowledge of hyperscaler (GCP, AWS, or Azure)
• Proficient in Linux system administration and debugging
• Experience with infrastructure automation tools (Puppet, Ansible)
• Solid scripting and automation skills with a developer mindset
• Familiarity with Git and code-based deployment workflows
• Ability to work in a fast-paced environment where priorities shift frequently
• Excellent problem-solving skills, curiosity, and ability to work without a predefined solution path

Benefits

• Base pay of $140,700 - $239,200
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs