KPMG New Zealand

Senior Technical Business Analyst (AI focus)

ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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DevOps
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Discovery
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Governance, Risk, and Compliance
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - Risk and Compliance

Job description

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Posted on:
 
September 30, 2025

KPMG is seeking a Senior Technical Business Analyst (AI focus) to translate business processes into requirements for AI-enabled solutions. The role involves leading discovery, defining evaluation criteria, supporting solution design, and championing governance to deliver safe, compliant, and measurable outcomes. This position is based in Auckland and will be seconded to the AI Team.

Requirements

  • AI first approach to work
  • 5+ years’ experience as a Business Analyst
  • Outstanding facilitation, requirements elicitation, and documentation skills
  • Proven experience with AI/automation or data-driven solutions
  • Working knowledge of enterprise platforms and data
  • Familiar with AI governance, risk and compliance processes

Benefits

  • Annual incentive scheme
  • Secondments
  • Hybrid working
  • Flexible leave options
  • Parental leave and care support
  • Professional association membership
  • Digital accreditations
  • Wellness benefits
  • Inclusion, Diversity and Equity Affinity networks
  • Volunteer opportunities
  • Green Team activities
  • Health and wellness benefits

Requirements Summary

5+ years as BA delivering change. Strong req elicitation & documentation skills. AI/automation/data skills required. Knowledge of enterprise platforms & data