Senior Technical Consultant (OTM Expert)

ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers. We are seeking a Senior Technical Consultant (OTM Expert) to design solutions leveraging best practices and domain expertise to deliver desired outcomes.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Industry domain expertise in ITOM ServiceNow modules
• Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts
• Familiarity with virtualization and hypervisors (VMware ESXi, Hyper-V, KVM)
• Deep understanding of ICS/OT protocols (Modbus, DNP3, IEC 60870-5-104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, BACnet, etc.)
• Experience configuring network data feeds (mirror ports, taps, ERSPAN) and validating data visibility
• 8+ years experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Creative with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow

Benefits

• Paid time off
• 401k matching
• Retirement plan
• Visa sponsorship (not specified as a benefit, but as a requirement)
• Relocation assistance (not specified as a benefit, but as a requirement)