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ServiceNow
Senior Technical Project Manager- CRM
Senior Technical Project Manager - CRM at ServiceNow (Addison, TX). Lead complex CRM & Industry Workflow implementations on ServiceNow platform. 5+ yrs PM exp required. Competitive benefits & growth opportunities.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
December 11, 2025
ServiceNow is seeking an experienced Technical Project Manager to join their NowNext CRM Execution Team. The successful candidate will lead the planning, execution, and delivery of complex CRM & Industry Workflow implementations on the ServiceNow Now Platform.
Requirements
- 5+ years of project management experience delivering enterprise SaaS or CRM/Industry solutions
- Proven track record managing multi-workstream technical implementations with large, complex enterprises
- Strong understanding of CRM and industry workflows such as lead-to-cash, customer service management, CPQ/CLM, and field service
- Experience delivering projects on at least one major CRM/workflow platform
- Proficiency in project management tools and methodologies
- Excellent communication, negotiation, and stakeholder management skills
- Experience managing third-party/partner resources in delivery engagements
Benefits
- Competitive salary
- Stock options
- Health insurance
- Retirement plan
- Generous paid time off
- Opportunities for professional growth and development
Requirements Summary
5+ years of project management experience, proven track record, and strong understanding of CRM and industry workflows
