Senior Technical Support Engineer

We are seeking a Senior Technical Support Engineer to join our global organization. The successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue.

Requirements

• 4+ years customer facing technical support experience
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Ability to troubleshoot difficult technical issues with ease and complexity

Benefits

• Base pay of $103,000 - $175,100
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan and family leave programs