Senior Technical Support Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (B.E/B.Tech/BS)
• 3–5 years of experience in technical support, application monitoring, or cloud support services
• Strong hands-on experience with: Azure Cloud Services (Monitor, Alerts, Application Insights)
• Grafana and Kibana for metrics/logs visualization
• Postman for API testing and troubleshooting
• Good understanding of cloud-native web applications and microservices architecture.
• Familiarity with Linux/Unix systems and basic shell commands.
• Experience with ITSM/ticketing tools like ServiceNow, Jira, or Zendesk.
• Excellent communication, analytical thinking, and problem-solving skills.
• Willingness to work in a 24x7 rotational support model.
• Scripting knowledge in Shell, PowerShell, or Python.
• Understanding of containerization (Docker) and orchestration (Kubernetes).
• ITIL Foundation certification or working knowledge of ITIL processes.
• Exposure to CI/CD pipelines and DevOps practices.

Benefits

• Join an ever-growing, market disrupting, global company
• Market leader with endless internal career opportunities
• Enjoy NiCE-FLEX!
• Hybrid work model: 2 days in-office and 3 days remote