.svg)
ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Staines, Surrey. Leverage your 4+ years of experience to resolve complex issues using ServiceNow modules. Competitive salary and growth opportunities.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 10, 2025
The Senior Technical Support Engineer will guide customers during critical issues to ensure timely and effective case resolution. The role requires experience in customer-facing technical support, ability to troubleshoot difficult technical issues, and a personal commitment to quality and customer service.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
Requirements Summary
4+ years of customer-facing technical support experience, ability to troubleshoot complex issues, and proficiency in Java/JavaScript coding
