Senior Technical Support Engineer (24/7 Shifts and weekend rotations)

We are seeking a Senior Technical Support Engineer to manage and resolve challenging issues for the ServiceNow Technical Support team. The successful candidate will have strong technical skills, excellent interpersonal skills, and the ability to work outside of normal business hours.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Demonstrated ability to troubleshoot difficult technical issues
• Strong Experience with relational databases (e.g. MySQL, Oracle)

Benefits

• Strong personal commitment to quality and customer service
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Ability to work with high-value customer administrators and developers