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NICE
Senior Technical Support Engineer
Join NICE as a Senior Technical Support Engineer in Pune. Leverage ServiceNow for Tier 3 support, Azure Cloud, and ITSM. Enjoy hybrid work and growth opportunities.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 9, 2025
NiCE is seeking a proactive Technical Support Engineer to join their support operations team. This 24x7 rotational role involves providing Tier 3 support for deployed applications, monitoring system dashboards, and collaborating with other teams to ensure high availability and reliability. The engineer will be crucial in maintaining seamless global operations and contributing to the creation of runbooks and knowledge bases.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 3–5 years of experience in technical support, application monitoring, or cloud support services
- Strong hands-on experience with Azure Cloud Services
- Familiarity with Linux/Unix systems and basic shell commands
- Experience with ITSM/ticketing tools like ServiceNow, Jira, or Zendesk
- Excellent communication and problem-solving skills
Benefits
- Hybrid work model
- Career growth opportunities
Requirements Summary
Bachelor's degree, 3-5 years tech support exp, Azure Cloud Knowledge, & ITSM skills. Excellent comm. & problem-solving skills required
