ServiceNow

Senior Technical Support Engineer

Join ServiceNow as a Senior Technical Support Engineer in Staines. Leverage your ServiceNow expertise to resolve complex issues and enhance customer experiences.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 9, 2025

ServiceNow is seeking a Senior Technical Support Engineer to provide technical guidance and support to customers in resolving critical issues. The role requires a strong understanding of the ServiceNow platform and excellent communication skills to deliver amazing customer experiences.

Requirements

  • 4+ years customer facing technical support experience
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Ability to troubleshoot difficult technical issues with ease and complexity
  • Ability to read basic Java/JavaScript code
  • Ability to explain solutions to complex technical problems
  • Personal commitment to quality and customer service

Benefits

  • Work Personas: flexible, remote, or required in office
  • Equal Opportunity Employer
  • Accommodations: accessible and inclusive experience for all candidates
  • Export Control Regulations: contingent upon ServiceNow obtaining export control approval from government authorities

Requirements Summary

4+ years of customer facing technical support experience, ability to troubleshoot complex technical issues, and strong understanding of ServiceNow platform