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ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Staines. Leverage your ServiceNow expertise to resolve complex issues and enhance customer experiences.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 9, 2025
ServiceNow is seeking a Senior Technical Support Engineer to provide technical guidance and support to customers in resolving critical issues. The role requires a strong understanding of the ServiceNow platform and excellent communication skills to deliver amazing customer experiences.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Work Personas: flexible, remote, or required in office
- Equal Opportunity Employer
- Accommodations: accessible and inclusive experience for all candidates
- Export Control Regulations: contingent upon ServiceNow obtaining export control approval from government authorities
Requirements Summary
4+ years of customer facing technical support experience, ability to troubleshoot complex technical issues, and strong understanding of ServiceNow platform
