ServiceNow is seeking a Senior Technical Support Engineer to provide technical guidance and support to customers in resolving critical issues. The role requires a strong understanding of the ServiceNow platform and excellent communication skills to deliver amazing customer experiences.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Work Personas: flexible, remote, or required in office
- Equal Opportunity Employer
- Accommodations: accessible and inclusive experience for all candidates
- Export Control Regulations: contingent upon ServiceNow obtaining export control approval from government authorities