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ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Staines, Surrey. Leverage your 4+ years of support experience and AI skills to resolve complex issues.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 10, 2025
As a Senior Technical Support Engineer, you will resolve technical cases created by customers, provide excellent customer support experiences, and contribute to process and product improvements.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
Benefits
- Equal Opportunity Employer
- Accommodations available for individuals with disabilities
- Export Control Regulations compliance
Requirements Summary
4+ years customer support experience, AI integration experience, troubleshooting skills, and Java/JavaScript knowledge
