Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will be responsible for managing and resolving technical issues for customers, providing technical guidance, and working with the ServiceNow product and development teams to provide feedback and improvements. You will be part of the Platform Technologies team, which is responsible for the platform and data integrity.

Requirements

• 3+ years of experience in a technical support environment
• Bachelor's in Computer Science (or related technical degree)
• Good understanding of Object-oriented programming languages like Java
• Understanding of web applications stack and scripting languages (JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Understanding of Linux/Unix and relational databases (e.g. MySQL, Oracle)
• Strong experience with AI integration and automation
• Excellent written and verbal communication skills
• Ability to troubleshoot complex technical issues and maintain a professional demeanor
• Ability to work in a demanding and high-pressure environment
• Team player attitude and ability to adapt to a fast-changing environment

Benefits

• Opportunity to become a Subject Matter Expert in assigned areas of product functionality
• Chance to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting
• Ability to suggest and implement improvements to internal processes
• Work on technical and non-technical projects
• Create knowledge base materials dedicated towards operational efficiency